Best Shipping Service for Insurance Claims?

Hello! I have been making decorated cookies for over a year, shipping about a third of them. One particular repeat customer has ordered six times in that period and two of her orders have arrived with damaged cookies (no other customers have reported damage). The first order's shipping and insurance was purchased through Etsy, and USPS paid the claim with no issues; the second was through Shipsaver and they want to close my case because they consider cookies to be an excluded item, so I'm going back and forth with them about that.    

I need to plan for future shipped orders because I don't want to go through this again. I switched to Shipsaver to save on shipping rates but the savings aren't worth it if they won't pay my claims. I'd love to hear what experience folks have had with various shipping services before I figure out which one to try next (or go back to Etsy).  

For reference, I packaged all my orders the same way (standing in rows, separated with bubble wrap, packaged in one box, then in another with air pillows in between).  Thanks!

Original Post

I use USPS flat rate. The issue I've had is not being delivered on time. I only use the $50 that is included. I do not sell my cookies but they tell me if there is damage, they will pay the claim. I am adding a CRE: Cookie Ready to Eat~birthday edition that will be sold to help fund deployment boxes. I will take photos of them wrapped and when they are secured in the box. I send 2-300 in a box and have had only a few per box break. I just sent 130 to Japan and the box was crushed but not one cookie was damaged. When I got the picture of the box, I called the usps and they said take pictures and start a claim. Nothing broken inside, so no claim. The one to England...not so lucky. Seems there were hungry and determined rodents on the trip and they got 6 cookies.  Chewed through 4 layers of bubble wrap, 2 freezer bags, 6 layers of Saran Wrap just to get to them. USPS Wouldn't honor that. I have heard that sending to military overseas that USPS only guarantees to the point where the military takes possession. Like once it leaves USPS to go on Military Air or cargo. 

Homemade for Heroes posted:

I use USPS flat rate. The issue I've had is not being delivered on time. I only use the $50 that is included. I do not sell my cookies but they tell me if there is damage, they will pay the claim. I am adding a CRE: Cookie Ready to Eat~birthday edition that will be sold to help fund deployment boxes. I will take photos of them wrapped and when they are secured in the box. I send 2-300 in a box and have had only a few per box break. I just sent 130 to Japan and the box was crushed but not one cookie was damaged. When I got the picture of the box, I called the usps and they said take pictures and start a claim. Nothing broken inside, so no claim. The one to England...not so lucky. Seems there were hungry and determined rodents on the trip and they got 6 cookies.  Chewed through 4 layers of bubble wrap, 2 freezer bags, 6 layers of Saran Wrap just to get to them. USPS Wouldn't honor that. I have heard that sending to military overseas that USPS only guarantees to the point where the military takes possession. Like once it leaves USPS to go on Military Air or cargo. 

Loved your response. May I suggest individually bagging the cookies and heat sealing the bags.  

Add Reply

×
×
×
×