Packaging and Shipping

Packaging and shipping can be time-consuming parts of the cookie business; yet the overall eye appeal of your cookies can have a HUGE impact. Talk about lessons learned in getting cookies neatly tied up and out the door!

Featured Topics

An Important Announcement About the JULIA Airbrush System

Julia M. Usher
Hi, everyone! The JULIA Airbrush System sold more quickly than ever anticipated and, as some of you may know, is now stocked out. Thank you to everyone who supported the product through their purchases. I am so grateful to you! Several people have asked when it will be available again, and, instead of responding to each and every one of you separately, here's the official answer for all. I regret to say that I have no plans to release any more of this particular system . It’s a long story,...Read More...
Last Reply By Julia M. Usher · First Unread Post

Announcing Our September Live Chat with Jodi Till!

Julia M. Usher
Yippee! Our CookieCon live chat series continues in September, even after CookieCon is over (!!), with CookieCon presenter and repeat Sugar Show winner, @Jodi Till of Kids to College Cookie Creations. Jodi's live chat is on the weekend after CookieCon - Saturday, September 22 at 10 am central , to be precise - but her chat room is now open to receive your advance questions. Just click here to visit her chat room , and then follow the instructions at the top of the page to...Read More...

New Cookie Connection Merchandise!

Julia M. Usher
Hi, all! I have a fun little announcement for you, which includes some goodies designed to make us feel even more like one big, happy Cookie Connection family! Long story short, I recently partnered with teespring.com and YouTube to bring branded Cookie Connection and JULIA merchandise to YouTube. I’m beta-testing the feature now with some cute Cookie Connection tees and other goodies. Right now, I've got two Cookie Connection tees that look the same from the front . . . . . . but which have...Read More...
Last Reply By Cookies Fantastique by Carol · First Unread Post

How to Edit or Delete Your Own Content

Julia M. Usher
Hi, all, I've been receiving an unusually large number of questions about how members can edit or delete their own content. It's super important for you to know how to do this, as I typically do not edit posts for people, unless I happen to see a misclassified image or other typo. It can also take me several hours to days to respond to site inquiries like this, as I work several other jobs. That being said, your surest bet for getting a quick answer is to familiarize yourself with our site...Read More...

Important Reminder about Copying and Posting Characters without Permission

Julia M. Usher
Hi, all, regrettably, I've recently had to delete some images from challenges and other areas of the site due to lack of compliance with Rule #8 of our posting guidelines, which states that artwork (including characters, from Disney, Hasbro, etc.) cannot be copied and posted here without permission from the creator : http://cookieconnection.juliau...READ-BEFORE-YOU-POST In response to those deletions, some members have asked me why so many licensed character cookies exist on the site,...Read More...
Last Reply By Julia M. Usher · First Unread Post

Adjusting Your Email Notifications and Onsite Alerts

Julia M. Usher
We all have different message-reading tastes, so Cookie Connection has been designed to allow for everyone's individual differences! The site's default email and onsite alert notifications are set to show you most of the site info that you could get notified about, just so you're aware of the site's full functionality. But I recognize that this amount of info may (or may not) be overkill for you. That said, I recommend that you edit your "Notifications" settings as soon as you join the site...Read More...

Posting Images - Please Read Before You Post!

Julia M. Usher
Read in Japanese (日本語はこちらから) (Last Translation: August 25, 2017) ________________________________ Hi, all! Before posting images or videos to the Clips area, please review the site's Terms of Use , as well as all of the following posting rules. They are designed to give your images more visibility on the site, to make sure artists are given proper credit for design inspiration and/or source artwork, and to avoid copyright violations. I'll start with the easy cataloging stuff first . . . 1.Read More...
Last Reply By Lupita Cárdenas · First Unread Post

Topics

Heat and Royal Icing

Hi, all! I hope this hasn't already been asked . . . I did an advanced search and couldn't quite find the topic I was looking for, but please feel free to direct me if there's already a thread addressing my question. I'm wondering if anyone has had any experience with leaving cookies decorated with royal icing in a hot car for part of the day? I have an order that I'll be sending with my mother in law, but before they get to their final destination, they may have to sit in her car for a few...Read More...
Last Reply By Emily's Custom Confections · First Unread Post

Freshness and Packaging

Hi, all! I have been making gingerbread biscuits here in 🇦🇺. I sell them at the local farmer's market and at different businesses. I have had a few issues with the freshness of the biscuits. I have them in clear poly bags and tie with ribbon, but I want to change it. How do you keep them fresh? How long do they last, and do you recommend heat sealing? Thank you.Read More...
Last Reply By Julia M. Usher · First Unread Post

Packaging Cookies for Store Sales

Felicia Nelson
I will be doing an online business real soon. There will also be a local store opening soon in my area, so I will be putting some of my cookies in the store. My question is: what is the best way to keep a cookie fresh for store sales? The size of the cookie will be 4x6 inches. The cookie will have royal icing on it. Can I wrap the cookie in a food-safe sealed plastic bag? Can it be refrigerated? I will be making them for the holidays, and they will be pre-ordered. Thank you.Read More...
Last Reply By Crystalmamacookie · First Unread Post

Where to Find Nice Cookie Boxes in Canada?

Hi, folks! I've searched the forums and didn't really see anything on this topic, so I'm hoping some fellow Canadian cookie decorators can help me out! I am looking for some nice looking, windowed, cookie boxes. I love the BRP Box Shop boxes, but the shipping to my location is almost double the cost of the boxes themselves. I am currently using pie boxes from Bulk Barn but they are often too small and do not have a window. Any suggestions? I'm open to ordering online as long as the shipping...Read More...
Last Reply By emilymader · First Unread Post

General Packaging Advice

Hello! I'm new to the forums and new to the cookie business (custom decorated sugar cookies with royal icing). I'm really struggling with figuring out the best way to package my cookies and was hoping to get some advice on how others do it. I've searched the forum and have some good ideas, but have a couple of specific questions I couldn't really find an answer to: 1) I purchased a heat sealer and have been individually wrapping my cookies for orders where they'll be handed out individually...Read More...
Last Reply By Emily's Custom Confections · First Unread Post

How Far in Advance Should I Make and Ship These Cookies?

Perla Adams
Hello, I offered, as a wedding gift, to send cookies to a nephew’s upcoming wedding in December. I am in the Middle East and the cookies are going all the way to America. I know from previous experience that the mail takes two weeks, but I want to have a margin of time in case I need to send replacements for broken cookies, etc. I only make cookies as surprise gifts for family and friends, usually for Christmas, so this is the first time I have a deadline. I want to make the cookies as early...Read More...
Last Reply By Perla Adams · First Unread Post

How to Travel with 3-D Name Cookies

Dena's Sweet Delights
Hi, everyone, I have a customer who ordered 3-D name cookies (like the image below, embellishments and all). I've done this before for a customer who was not traveling far. However, this client wants the cookies the night before she travels 50+ miles by car to a wedding. My concern is that they risk breaking while she is en route or the letters separate for some reason. Does anyone have any idea on a way to pack these to ensure they arrive to the site in one piece? Any help is much appreciated!Read More...
Last Reply By Julia M. Usher · First Unread Post

Best Shipping Service for Insurance Claims?

Hello! I have been making decorated cookies for over a year, shipping about a third of them. One particular repeat customer has ordered six times in that period and two of her orders have arrived with damaged cookies (no other customers have reported damage). The first order's shipping and insurance was purchased through Etsy, and USPS paid the claim with no issues; the second was through Shipsaver and they want to close my case because they consider cookies to be an excluded item, so I'm...Read More...
Last Reply By Econlady · First Unread Post

Adhering Cookies to Grease-Resistant Cookie Cards

My sister and I are preparing for our first big event. We want to offer some themed cookie packages which would contain 2 or 3 cookies packaged together. I have read about the grease-resistant cookie cards that are sold by BRP. Is it possible to adhere cookies to these cards so they won't move around by using royal icing like glue? Thanks, KateRead More...
Last Reply By Econlady · First Unread Post

Customer Received Broken Cookies!

Hi, ladies, I wonder if I can ask for some advice? I am a home cookie business from the UK, and have today received an email from a customer from the USA whose order arrived and 6 out of 28 cookies are broken! She has sent me photos. This is the first time this has happened to me. I packed the box very carefully inside another box with several layers of bubble wrap. I am really shocked that so many were broken. The customer is demanding that I send her replacements. How do I handle this...Read More...
Last Reply By cookiesandcream · First Unread Post
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