Customer Refund - How to Handle?

hope im posting in the right place . Even after doing this for 5 years i still have no clue what to do in these situations. I had a customer email me after she got her pretty large order saying the cookies were dry and she didn't like the taste and it wasn't what she expected from shortbread cookies. The only thing I can think of and did some research on it is that the humidity we had lately somehow effected the cookies. But here is my biggest problem she wants a refund and i literally don't have the money to give her a full refund right now since july/aug is usually my slow season. Now i'm afraid she will leave me some nasty feedback . Also i would usually offer a partial refund and store credit but i don't think she would want it after this. Any suggestions on what to do maybe i missed some ideas lol

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