Reply to "Customer Refund - How to Handle?"

I agree with everyone, the customer should definitely return the cookies so you can see for yourself and take it from there - I also agree it's possible she hasn't stored them as directed or kept them for too long. I would be really clear with her that if she doesn't (or can't) return them, there can't be a refund - if she threw them away then that's hard lines. Best of luck and I know it's really upsetting to have these things crop up, but as Laegwen says - some people are just never happy. Hope you can get it resolved. 

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