Reply to "Customer Refund - How to Handle?"

Originally Posted by thefancyladygourmet:

dam! it didn't alert me i had any replies to this after being super stressed out i gave in and offered her a half a refund and store credit but after reading this and realizing its not just me i went back and added that before i sent her a refund she would need to send me back any cookies. To answer your questions she did serve them at her party. Also they were shipped but 90% of my orders are shipped my cookies are known for staying fresh for an obscenely long time so its never been a problem before lol. I think my anxiety gets the best of me and i stress out to much about negative feedback. I can't thank you all enough for all your feedback, i feel 100 times better knowing im in the right to think taste isn't enough for a full refund if any of your girls like stationery pop me a message ill send you a little thank you from my second business lol

You seem to be too good for this world *lol* 50% refund and a store credit just because she personally didn't like them. If she is not happy with that, you should truly not give it another thought - she is beyond help

And thanks for your kind offer, but my advice comes free

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