Reply to "Customer Refund - How to Handle?"

agreeing with all comments   sorry for this late reply   I saw it and my heart went out to you   I wondered if there was a way I could lighten your burden    before I could ask how I could help you - other than commenting - things went kaboom here and this post  fell to the side 

after offering the half refund and a credit  I doubt she would have considered sending back the cookies          I don't need to know how much she paid but I bet her friends pressed that she paid too much and this was her "out"

okay  let me know if there is something I could do for you      I truly mean it that my heart went out to you     in reading it  I felt your pain and dismay   and your being put in a tight spot      god bless!

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