Hi, @mommacx3, @Creative Cookier, the creator of the wonderful Genie Products, is a long-time member of our community here, so I have tagged her so she can respond to you directly. Being a producer of products myself, I always appreciate when people come to me directly and privately to resolve any issues they might be having. Things can happen in the manufacturing process from time to time (as in anything in life), and most always they are readily resolved through an email or phone call. Voicing concerns here on Cookie Connection is okay to do, but, because of all I've mentioned, I caution people to be careful about doing so out of respect for the hardworking members who serve us with their products and services. Too often small issues can be amplified beyond significance in public forums. Thank you!
@Bunnymom, I have used Ginny's Genie's Dream, and it has worked wonderfully for me, though I am not a regular user because I mostly make my icing from scratch.