Reply to "Customer Refund - How to Handle?"

If she wants a refund shouldn't she return the cookies so you can see the problem.    This way you can judge the cookies yourself.  Were they okay when you gave them to her?  Were they mailed?  Did she hold them for too long?  If she still served them, despite complaints I would be suspect.  Don't be afraid to question her.  Good luck and let us know what happens.

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