Customer Troubles

so i've dealt with customers who had broken cookies before but this is a first i got a nasty email from a customer who ordered at the last minute saying the cookies were stale and nobody liked the taste . i don't do sugar cookies so they are not soft maybe she mistaken this for being stale . i don't know what to do i told her they are not sugar cookies and if she was expecting that taste and i apologized but i literally do not have the money right now to refund her .

11/2/1310:04 PM

Original Post

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        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
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    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
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