Thank you so much for your answer!!
Here is the screenshot from the link "Contact Us" and was I mean (highlighted in light red):
That's a message intended to deter solicitors/spam folks from calling their customer service phone number and distracting them from prospective and current customer orders. Please read the first paragraph of that same screenshot - it directs you to the same email I gave you for real customer service questions. They will gladly answer your email. Have you sent one to that address yet?