Reply to "Customer Received Broken Cookies!"

Julia M. UsherFounder and Host, Cookie Connection; Owner, Recipes for a Sweet Life

Do you have any statements on your site or in your materials about not being responsible for breakage incurred during mailing? It may not have been an issue with your packing but rather with the handling. Something to consider for the future.

In the meantime, I'd probably send replacements to keep her happy, but I'd make it clear that you can't be held responsible for breakage in transit this time.

3/13/1611:42 AM

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