Reply to "Customer Received Broken Cookies!"

cookiesandcreamNibbler

Hi Julia, I sell on Etsy and yes my policy does state that I don't refund for breakages that have incurred during transit. I use lots of bubble wrap and always 2 sturdy boxes, this is the first time I've had a breakage and didn't think I would be on the receiving end of such an aggressive email from a customer! The delivery was handled by USPS.

I think I will send her replacements to keep her sweet, and as you say will remind her that any breakages during transit are not my responsibility this time. This order has cost me a lot already but I wouldn't want her leaving me unpleasant feedback on Etsy either!! Thank you so much for your time Julia :-)

3/13/1612:25 PM

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