So, I just gave out some truly terrible cookies.
I've been having a nightmare of a time with RI this whole last month. Multiple batches had grease spots so I switched meringue powders, only to find CK very grainy (literally pulling grains of sugar out of the tip!). I also tried several different recipes, etc. I finally found LilaLoa's survey on butter bleed and followed her solution: which is, fans. I laid the cookies out to dry with 3 - 4 fans blowing in the room. (Also because my dehumidifier makes the room unbearably hot.) The cookies were out for possibly 12 hours total with the fans blowing on them.
Ate a spare cookie this morning and it was DRY. Like, stale dry, drier-than-biscotti dry. The lemon flavor was weak and washed out. I tend to slightly underbake to get a softer cookie but this one was like a rock. Even now that it's happened it seems hard to believe that much time in front of fans can so completely dehydrate a cookie?
Anyhoo I'm of the mind I should get in touch with the customers and apologize right away. My husband thinks I should just wait and see if they say anything. Thoughts? One set of cookies were for repeat customers and I don't want to lose their business. The other set was to a stranger. Both sets are being handed out as favors at large parties. It is embarrassing and, on top of everything, I don't have a go-to solution for humidity. Maybe I'll plaster a big note across the front page of my website: business closed during the humid months.
Thanks for any advice.