Hello! I have been making decorated cookies for over a year, shipping about a third of them. One particular repeat customer has ordered six times in that period and two of her orders have arrived with damaged cookies (no other customers have reported damage). The first order's shipping and insurance was purchased through Etsy, and USPS paid the claim with no issues; the second was through Shipsaver and they want to close my case because they consider cookies to be an excluded item, so I'm going back and forth with them about that.
I need to plan for future shipped orders because I don't want to go through this again. I switched to Shipsaver to save on shipping rates but the savings aren't worth it if they won't pay my claims. I'd love to hear what experience folks have had with various shipping services before I figure out which one to try next (or go back to Etsy).
For reference, I packaged all my orders the same way (standing in rows, separated with bubble wrap, packaged in one box, then in another with air pillows in between). Thanks!
