Upset and Dismayed, and I Need Your Help!

This is just horrible how anyone would do this to another person let alone you. 
I’m terribly sorry, Julia. 
I hope this gets resolved soon. 😔

I can’t tell you how many times I go back and reinforce the lessons in my head that you so wonderfully explain to us through these videos. 

Tina at Sugar Wishes posted:

This is just horrible how anyone would do this to another person let alone you. 
I’m terribly sorry, Julia. 
I hope this gets resolved soon. 😔

I can’t tell you how many times I go back and reinforce the lessons in my head that you so wonderfully explain to us through these videos. 

Unfortunately, there's a huge risk now that they will all get deleted and I will have lost ten or more years of work. Some of the videos were only on YouTube, as I lost backup of many during a backup drive failure last year.

Oh Julia, I'm heartsick to hear this news!! I can't begin to imagine what you must be feeling right now 😢.

I will never understand the minds of the few people who commit such horrible, intrusive and destructive acts like this!!! 

My thoughts are with you...I love your videos like thousands of other cookiers around the world!! 

Hugs....

How absolutely horrific, Julia!!! Am sooo sorry to hear this!

I'm sure you thought of starting to download the videos you've lost in the crash?

I hope YouTube will resolve this for you in the speediest of ways!

Hugs, Sonja

iSugarfy (aka swissophie) posted:

How absolutely horrific, Julia!!! Am sooo sorry to hear this!

I'm sure you thought of starting to download the videos you've lost in the crash?

I hope YouTube will resolve this for you in the speediest of ways!

Hugs, Sonja

 

 

 

 

All I can say is THANK YOU for your heroic help in downloading so many of my videos. YOU ARE AMAZING! I will now be more backed up than ever! (Just hoping I don't have to re-upload them all to YouTube, but in that case, I am covered, thanks to your incredible generosity.)

Cookies Fantastique posted:

Oh Julia, I'm heartsick to hear this news!! I can't begin to imagine what you must be feeling right now 😢.

I will never understand the minds of the few people who commit such horrible, intrusive and destructive acts like this!!! 

My thoughts are with you...I love your videos like thousands of other cookiers around the world!! 

Hugs....

ALSO, PLEASE, PLEASE, PLEASE GO TO MY MAIN FACEBOOK PAGE AND SHARE THIS POST (https://www.facebook.com/JuliaMUsherFanPage/) AND TAG YOUTUBE IN IT, TO BE SURE THEY ARE HEARING MY PLEA. I HAVE NOT BEEN ABLE TO REACH ANYONE THERE. TO TAG YOUTUBE ON FACEBOOK, USE THE @ SIGN, NOT #. PLEASE ALSO SHARE AND TAG YOUTUBE ON ANY OTHER SOCIAL MEDIA POSTS OF MINE YOU SEE RELATED TO THIS TOPIC. THANK YOU!

Oh my gosh Julia!  I'm sure you're just sick over this.  I hope youtube can restore everything for you.

Julia, I went to youtube to see if I could report this scammer.  You can report a channel, but you have to choose from specific reasons for reporting.  There is no "someone hacked this account" choice or any other one that makes sense. Then I checked to see if you can report a video.  You can, so for the reason, I chose "spam or misleading".  Then you can type in a text box for further clarification.  I typed in that someone hijacked your account.  It said that these reports are monitored 24 hours a day.  Perhaps you can ask others to report that video also?  Under the Bill Gates video, there's a flag icon to the right of "like, dislike, share, save".  Click the flag to report.

That’s horrible @Julia M. Usher! I am speechless 😭

I have just posted a story on my IG to ask for help, I hope many cookiers will tag Youtube under your post. 🤞🏻🤞🏻🤞🏻

Evelindecora posted:

That’s horrible @Julia M. Usher! I am speechless 😭

I have just posted a story on my IG to ask for help, I hope many cookiers will tag Youtube under your post. 🤞🏻🤞🏻🤞🏻

Thanks so much - I saw that. I did get an email from YouTube today, saying they were working on it. But they gave me no other info or any indication of how long it would take. Yikes!

SugarDotCookies posted:

Julia, I went to youtube to see if I could report this scammer.  You can report a channel, but you have to choose from specific reasons for reporting.  There is no "someone hacked this account" choice or any other one that makes sense. Then I checked to see if you can report a video.  You can, so for the reason, I chose "spam or misleading".  Then you can type in a text box for further clarification.  I typed in that someone hijacked your account.  It said that these reports are monitored 24 hours a day.  Perhaps you can ask others to report that video also?  Under the Bill Gates video, there's a flag icon to the right of "like, dislike, share, save".  Click the flag to report.

 

Thanks so much, Dotty! Glad you made that clarification. I hesitated to ask people to report the channel or any videos, for fear that they might not clarify why (YouTube reporting is a mess and very vague when it comes to reporting options), which could give YouTube reason to shut down the whole channel before recovering anything from it. But it sounds like you did the PERFECT thing. I actually couldn't report the channel or video for a while,  as I had no account and I had to go through a unique and very specific process of setting up a new one (so if/when they restore the channel, all my stuff will go to this new place). By then, I had reported the hijacking issue four different times through two different paths that go directly to their hijacking experts - supposedly. I DID get an email confirmation this morning that just said they were working on it - nothing else.

With my social media posting, I am following a strategy followed by another big vlogger who was similarly hijacked a few months ago. Despite documenting everything as I have, YouTube proclaimed, after days of investigation, that no suspicious activity occurred on his channel, and they said they could not reinstate it. He was devastated, so he enlisted his whole social media following to do what I started on day one. I guess they ultimately saw that response and changed their mind, because he ultimately got his channel back. Not sure how long the whole process took, but about to check in with him and ask.

Anyway, TMI, I am sure. But it helps me to talk about it. THANKS AGAIN FOR YOUR HELP.

Julia M. Usher posted:

Evelindecora posted:

That’s horrible @Julia M. Usher! I am speechless 😭

I have just posted a story on my IG to ask for help, I hope many cookiers will tag Youtube under your post. 🤞🏻🤞🏻🤞🏻

Thanks so much - I saw that. I did get an email from YouTube today, saying they were working on it. But they gave me no other info or any indication of how long it would take. Yikes!

Ok!!! That’s good you heard from Youtube 👍🏻 Fingers crossed, please let us know, all members of Cookie Connection are here to help you ❤️

Evelindecora posted:

Julia M. Usher posted:

Evelindecora posted:

That’s horrible @Julia M. Usher! I am speechless 😭

I have just posted a story on my IG to ask for help, I hope many cookiers will tag Youtube under your post. 🤞🏻🤞🏻🤞🏻

Thanks so much - I saw that. I did get an email from YouTube today, saying they were working on it. But they gave me no other info or any indication of how long it would take. Yikes!

Ok!!! That’s good you heard from Youtube 👍🏻 Fingers crossed, please let us know, all members of Cookie Connection are here to help you ❤️

Thank you, dear friend. Still waiting for a truly meaningful response from them. They seem a bit confused, as they just asked me to fill out a form that took me an hour or more to fill out yesterday . . .

OMG!!! How's that possible, who would do sth like that and why???!!! I just found out and I think it is horrible. 😞 Of all people to do on you who provideed extremely amazing, professionally done content, free of charge!!!! I am really disappointed, what is going on with this world?! Good luck in solving the problem. Is there anything else we can do? I missed the tagging thing, I am sorry. ❤️❤️❤️

carouselselsel posted:

OMG!!! How's that possible, who would do sth like that and why???!!! I just found out and I think it is horrible. 😞 Of all people to do on you who provideed extremely amazing, professionally done content, free of charge!!!! I am really disappointed, what is going on with this world?! Good luck in solving the problem. Is there anything else we can do? I missed the tagging thing, I am sorry. ❤️❤️❤️

Once hijackers take over a high-traffic account, they typically stream videos on it - as these people are doing now. Those videos usually have some scam involved with them, which people get conned into doing, and so they make their money by cheating people out of theirs. The video streaming on mine seems to be a bitcoin scam that has surfaced on other channels before.

If you have the time, I would say that you can continue to tag YouTube until such time as my channel is recovered, as they haven't addressed my issue yet. I got one vague/confused email saying they were starting on it. THANK YOU!

Julia M. Usher posted:

Cookies Fantastique posted:

Oh Julia, I'm heartsick to hear this news!! I can't begin to imagine what you must be feeling right now 😢.

I will never understand the minds of the few people who commit such horrible, intrusive and destructive acts like this!!! 

My thoughts are with you...I love your videos like thousands of other cookiers around the world!! 

Hugs....

ALSO, PLEASE, PLEASE, PLEASE GO TO MY MAIN FACEBOOK PAGE AND SHARE THIS POST (https://www.facebook.com/JuliaMUsherFanPage/) AND TAG YOUTUBE IN IT, TO BE SURE THEY ARE HEARING MY PLEA. I HAVE NOT BEEN ABLE TO REACH ANYONE THERE. TO TAG YOUTUBE ON FACEBOOK, USE THE @ SIGN, NOT #. PLEASE ALSO SHARE AND TAG YOUTUBE ON ANY OTHER SOCIAL MEDIA POSTS OF MINE YOU SEE RELATED TO THIS TOPIC. THANK YOU!

Done! Praying and crossing my fingers. After reading a bit about this, it sounds like an administrative nightmare. Take care!!

Cookies Fantastique posted:

Julia M. Usher posted:

Cookies Fantastique posted:

Oh Julia, I'm heartsick to hear this news!! I can't begin to imagine what you must be feeling right now 😢.

I will never understand the minds of the few people who commit such horrible, intrusive and destructive acts like this!!! 

My thoughts are with you...I love your videos like thousands of other cookiers around the world!! 

Hugs....

ALSO, PLEASE, PLEASE, PLEASE GO TO MY MAIN FACEBOOK PAGE AND SHARE THIS POST (https://www.facebook.com/JuliaMUsherFanPage/) AND TAG YOUTUBE IN IT, TO BE SURE THEY ARE HEARING MY PLEA. I HAVE NOT BEEN ABLE TO REACH ANYONE THERE. TO TAG YOUTUBE ON FACEBOOK, USE THE @ SIGN, NOT #. PLEASE ALSO SHARE AND TAG YOUTUBE ON ANY OTHER SOCIAL MEDIA POSTS OF MINE YOU SEE RELATED TO THIS TOPIC. THANK YOU!

Done! Praying and crossing my fingers. After reading a bit about this, it sounds like an administrative nightmare. Take care!!

THANK YOU! It is - and a huge source of worry. Ten years of work are at stake. BUT . . . it looks like YouTube is now moving on the issue (I got some promising messages from them tonight).