Welcome to the NEW Cookie Connection! Q&A Forum!

HEADS UP: Some of you (noaa, bobbibakes, and others) have reported trouble logging into the site/your new member profiles. You receive error messages when trying to access the email confirmation link before logging in.

PLEASE NOTE: If you are having similar troubles, I and others have reported the issue, so it is being worked on. BUT please do report the issue (in the link provided in any error message received) to Hoop.la, my site host, so they can more rapidly diagnose the issue.

THANKS!

The site looks A-M-A-Z-I-N-G Julia! Love it! Gorgeous layout filled with amazing large works of art. All the information is clearly identified and at our finger tips. I feel like Christmas came early with a brand new resource. Thank you for all your hard work.

Thank you Juliaaaaaaaaaaa!  Now I have to swim through and be oriented   lol.....

BTW, I wasn't able to log in either.  I clicked on the confirmation and nothing.  I waited...

Back to email and I had two more (three total) notifications to confirm.

I waited.  Clicked.   Bingoooo!    lol  I was in.

Gona try to post pics   (arched brows!).  smiling

Grumbling and telling myself    change is a good thing!  bah humbug!   smiling    !!!!

Muy lindo el nuevo formato Julia!! Me ha gustado mucho. Gracias por hacer de esto algo maravillosos.

Fantastic new design!  Like others, I originally had trouble getting on but 4th try was the charm and was able to update my profile.  Love the new look 

Great work!  Thanks!

Julia M. Usher posted:

HEADS UP: Some of you (noaa, bobbibakes, and others) have reported trouble logging into the site/your new member profiles. You receive error messages when trying to access the email confirmation link before logging in.

PLEASE NOTE: If you are having similar troubles, I and others have reported the issue, so it is being worked on. BUT please do report the issue (in the link provided in any error message received) to Hoop.la, my site host, so they can more rapidly diagnose the issue.

THANKS!

ATTENTION, ALL: The above problem should now be fixed. Thanks for your patience!

donaharrisburg posted:

Thank you Juliaaaaaaaaaaa!  Now I have to swim through and be oriented   lol.....

BTW, I wasn't able to log in either.  I clicked on the confirmation and nothing.  I waited...

Back to email and I had two more (three total) notifications to confirm.

I waited.  Clicked.   Bingoooo!    lol  I was in.

Gona try to post pics   (arched brows!).  smiling

Grumbling and telling myself    change is a good thing!  bah humbug!   smiling    !!!!

Yes, as noted above, there was a small bug with the login process this morning. Everyone was affected, but it has now been corrected.

Súper bonito, muchas gracias Julia por hacer posible este espacio para todos nosotros, nuevamente gracias!

Hi Julia,

Where do I find my original photo clips in my profile? Thanks Cindy

Cindy Gonzales posted:

Hi Julia,

Where do I find my original photo clips in my profile? Thanks Cindy

 

Good question! They are still there, just in a slightly different place. Go to your profile, click on "Activity" under your avatar and then on "Content". Any content you've posted to the site (clips, blog posts, etc.) should reveal in that one spot. See the screen shot for my profile; I post a lot of non-clip content to the site, so naturally I have blog posts and other things in that activity stream, but your stream is all clips and a forum post, as far as I can see.

Found it, thank you!

It will take a while to get used to the new places things are, but it looks great! .

I will miss being able to click on images to see a larger pic, though.

I see the default for comments on clips is for them to be displayed newest at the top. It's good you can manually change that to oldest. I like to read the comments before the replies to the comments. I only wish I could set that as a personal default

LeeLowe posted:

It will take a while to get used to the new places things are, but it looks great! .

I will miss being able to click on images to see a larger pic, though.

I see the default for comments on clips is for them to be displayed newest at the top. It's good you can manually change that to oldest. I like to read the comments before the replies to the comments. I only wish I could set that as a personal default

LeeLowe - I'm a little confused by your comments, because you can still click on any image on the site and see a larger view. If you click on any photo in the clip stream, you will automatically be taken to the original upload in the largest possible view. If you click on any clips in any of the galleries, the same will happen. And if you click on any photo in any blog post, it will also enlarge and be viewable in gallery/slide show mode along with all the other images in the post. So I don't believe any functionality was lost here. But let me know what I am missing.

As for viewing comments, I'm grateful there is now the ability for anyone to sort them however they want, as I personally like to see the newest comments first and we did not have that ability before. The code required to allow every person to set her own default is pretty complex, so that won't be implemented in the near future. The reason "newest" comments was set as the default is because usability studies indicate that most people prefer to view that way - most people visit their posts more than once, and once they've seen the original comments, they don't want to see them again at the top of the comments. But, again, the sort is there so you can view however you want.

Julia M. Usher posted:

Julia M. Usher posted:

HEADS UP: Some of you (noaa, bobbibakes, and others) have reported trouble logging into the site/your new member profiles. You receive error messages when trying to access the email confirmation link before logging in.

PLEASE NOTE: If you are having similar troubles, I and others have reported the issue, so it is being worked on. BUT please do report the issue (in the link provided in any error message received) to Hoop.la, my site host, so they can more rapidly diagnose the issue.

THANKS!

ATTENTION, ALL: The above problem should now be fixed. Thanks for your patience!I am still having problem with the email confirmation.

 

Teri, Have you refreshed your browser and tried logging in all over again? It could be that you have old screens cached on your site.

If so, then I need to know more information. Specifically, I need you to send screen shots of what you tried to do AND the error message received when you did it. Neither I nor my site guys can help without more information than "still having trouble." For instance, what link did you click to do what? Did you receive an email with a verification link from the site or not? If you did and clicked on it and got an error, what was that error? 

Again, it's impossible to diagnose the issue without more information, especially when the trouble noted above has been resolved for everyone else, as far as I can tell.

Thanks! I await more information. You can email it to me at sweetlife@juliausher.com.

Julia, now I'm confused.

Yes, on the home page I can click on a image and be taken to the clip page.

I see it works as you described on blog posts, like the Saturday Spotlight. Clip pages used to be like that too. Are they still supposed to be?

I cannot click on the uploaded image on the clip page and see it at the larger size except for image attachments which do open up in the lightbox/slideshow view. The slideshow however will only show me the attachment pic and will not display any other photos. Is this what should happen?

The slideshow also does not resize the image to fit my tablet in portrait mode but seems okay in landscape (although maybe the image is small enough to fit).

I noticed also a pic I uploaded that was 1200 pixels wide, but when downloaded it, is now 1000 pixels.

LeeLowe posted:

Julia, now I'm confused.

Yes, on the home page I can click on a image and be taken to the clip page.

I see it works as you described on blog posts, like the Saturday Spotlight. Clip pages used to be like that too. Are they still supposed to be?

I cannot click on the uploaded image on the clip page and see it at the larger size except for image attachments which do open up in the lightbox/slideshow view. The slideshow however will only show me the attachment pic and will not display any other photos. Is this what should happen?

The slideshow also does not resize the image to fit my tablet in portrait mode but seems okay in landscape (although maybe the image is small enough to fit).

I noticed also a pic I uploaded that was 1200 pixels wide, but when downloaded it, is now 1000 pixels.

 

If by Clip pages, you mean this page (https://cookieconnection.juliausher.com/clips), then, yes, you can still click on any of these images (just as you could before) and you will be taken to the original clip post that is in the largest possible size. If by Clips pages, you mean an original clip post (such as this: http://cookieconnection.juliau...ountiful-harvest-bkg), then you can't click on the primary image and blow it up any further (on a laptop), because it is already at its maximum possible size on the site. I don't believe you could ever do this before; or at least I never could. HOWEVER, if you are viewing on an iPad or most tablets, you can still zoom in and zoom out on an entire screen and thus see any image even larger.

The attachments under an image or in a blog post were all that could ever be shown in slide show mode (except for home page trending widgets which were always in slide show mode), and nothing has changed here.

Yes, the site automatically resizes images that are bigger/wider than the maximum viewing pane on the site (1000 pixels) to 1000 pixels. So if you download the image again from the site, you'll get a slightly compressed version of it if you uploaded something larger. This was always the case, even with the old site.

As for the slideshow not being resized to fit your tablet in portrait mode, you'd have to send me screenshots of the issues you're having and also the name of your tablet. I tested the site extensively on three devices (and my site hosts did so on many others) and no problems have been encountered here. That's not saying there aren't any, but I would need more info to help diagnose any possible troubles. Please remember that if someone has uploaded a small image to start, the site will not blow it up (it never did). The maximum size that is revealed is constrained by width of viewing panes on the site or the maximum size that the member uploaded. BUT AGAIN, if you are viewing on an iPad or most tablets, you can still zoom in and zoom out on an entire screen and thus see any image even larger though perhaps with some loss of resolution.

So in short, very little has changed with respect to how images are viewed other than the initial display size and crop of clips. All clips now show larger on the thumbnail page (https://cookieconnection.juliausher.com/clips), but they have all been cropped to the same size. You must click on an image on this page to get the full reveal on the original clip post, as I described in the site startup post.

Thanks for your explanation Julia. I did mean the original clip post. I get email notifications of all posts and usually go straight to the clip post from the email link. I was able to click on the image and see it at the original size (as opposed to the display size) which was great if it was a large image. Sounds like that wasn't an intended feature and it's now behaving like it's supposed to 

Julia M. Usher posted:

Teri, Have you refreshed your browser and tried logging in all over again? It could be that you have old screens cached on your site.

If so, then I need to know more information. Specifically, I need you to send screen shots of what you tried to do AND the error message received when you did it. Neither I nor my site guys can help without more information than "still having trouble." For instance, what link did you click to do what? Did you receive an email with a verification link from the site or not? If you did and clicked on it and got an error, what was that error? 

Again, it's impossible to diagnose the issue without more information, especially when the trouble noted above has been resolved for everyone else, as far as I can tell.

Thanks! I await more information. You can email it to me at sweetlife@juliausher.com.

well, I'm sorry, I really don't know how to do these things..... I have closed down computer, restarted gone through the process again... confirmed e-mail and still get yellow bar at top telling me I need to confirm e-mail.  I don't know how to up-load the pictures larger...  Is there someone that can tutor me?  Feeling very discouraged surely I am not the only one tech challanged ???

Teri Pringle Wood posted:

Julia M. Usher posted:

Teri, Have you refreshed your browser and tried logging in all over again? It could be that you have old screens cached on your site.

If so, then I need to know more information. Specifically, I need you to send screen shots of what you tried to do AND the error message received when you did it. Neither I nor my site guys can help without more information than "still having trouble." For instance, what link did you click to do what? Did you receive an email with a verification link from the site or not? If you did and clicked on it and got an error, what was that error? 

Again, it's impossible to diagnose the issue without more information, especially when the trouble noted above has been resolved for everyone else, as far as I can tell.

Thanks! I await more information. You can email it to me at sweetlife@juliausher.com.

well, I'm sorry, I really don't know how to do these things..... I have closed down computer, restarted gone through the process again... confirmed e-mail and still get yellow bar at top telling me I need to confirm e-mail.  I don't know how to up-load the pictures larger...  Is there someone that can tutor me?  Feeling very discouraged surely I am not the only one tech challanged ???

I'm sorry too, because I don't know what you mean by the yellow bar at the top that says you have to confirm your email. You will need to send me a screen shot of the actual error message for us to assist. I'll tell my site guys that you are specifically having trouble verifying your address in order to access your profile, but I know they will ask me all the same questions I just asked you above. As far as uploading the larger avatar, you can easily upload one of the stock avatars on the site that is already at the right size to avoid making one of your own. But you need to get into your profile and edit it to do this (as I described above), and you can't get into your profile until we fix the first trouble (until you can login). I have no idea what type of device you have, but if you Google "how to take a screenshot on [INSERT YOUR DEVICE]", this should help get us the screenshot that would assist my site guys. Hope this helps!

LeeLowe posted:

Thanks for your explanation Julia. I did mean the original clip post. I get email notifications of all posts and usually go straight to the clip post from the email link. I was able to click on the image and see it at the original size (as opposed to the display size) which was great if it was a large image. Sounds like that wasn't an intended feature and it's now behaving like it's supposed to 

I'll ask if the site ever worked this way (I never clicked on images at that level to view them larger, so I never thought we had that functionality and I know we do not now). But please note that the viewing pane there has increased some anyway, so I'm not sure how much we'd gain by being able to click on them and blow them up further. Further, any custom changes to this site at this point come at considerable cost, and would only be implemented if others felt a burning need.

Julia M. Usher posted:

Teri Pringle Wood posted:

Julia M. Usher posted:

Teri, Have you refreshed your browser and tried logging in all over again? It could be that you have old screens cached on your site.

If so, then I need to know more information. Specifically, I need you to send screen shots of what you tried to do AND the error message received when you did it. Neither I nor my site guys can help without more information than "still having trouble." For instance, what link did you click to do what? Did you receive an email with a verification link from the site or not? If you did and clicked on it and got an error, what was that error? 

Again, it's impossible to diagnose the issue without more information, especially when the trouble noted above has been resolved for everyone else, as far as I can tell.

Thanks! I await more information. You can email it to me at sweetlife@juliausher.com.

well, I'm sorry, I really don't know how to do these things..... I have closed down computer, restarted gone through the process again... confirmed e-mail and still get yellow bar at top telling me I need to confirm e-mail.  I don't know how to up-load the pictures larger...  Is there someone that can tutor me?  Feeling very discouraged surely I am not the only one tech challanged ???

I'm sorry too, because I don't know what you mean by the yellow bar at the top that says you have to confirm your email. You will need to send me a screen shot of the actual error message for us to assist. I'll tell my site guys that you are specifically having trouble logging in, but I know they will ask me all the same questions I just asked you above. As far as uploading the larger avatar, you can easily upload one of the stock avatars on the site that is already at the right size to avoid making one of your own. But you need to get into your profile and edit it to do this (as I described above), and you can't get into your profile until we fix the first trouble (until you can login). I have no idea what type of device you have, but if you Google "how to take a screenshot on [INSERT YOUR DEVICE]", this should help get us the screenshot that would assist my site guys. Hope this helps!

In the meantime, I've told my site support that you can't edit your profile as you are having trouble verifying your email address. I have also changed your profile image to one of the stock avatars. You can change it to something else later once you are able to edit your profile.

Two last questions: (1) If that yellow box is an error message, which is what I think it may be, then there should be a link in it that would take you directly to my site support team, where you can file a trouble report. They could then perhaps walk you through what needs to be done more easily than I can, since they have much more technical expertise than me. You should report the trouble to them if you have not already. Have you?

(2) Can you email me privately (for security reasons) with the email address that you think is attached to your account on Cookie Connection? It could possibly be that you think it is one thing, but it is something else. I can confirm what it is, but don't want to do that in a public forum.

Here's a screenshot of the tablet issue I mentioned.

I'm using a Galaxy Tab S2 with Android 5.0.2

LeeLowe posted:

Here's a screenshot of the tablet issue I mentioned.

I'm using a Galaxy Tab S2 with Android 5.0.2

 

That's strange - everything resizes just fine on my iPad including that very photo, though sometimes it can take a few seconds to adjust. But I'll report your trouble. Will let you know what I hear. Are you having troubles with just the slide shows resizing in that mode, or everything?